Returns Policy

This Return Policy applies to all purchases of candles and scents made through our online store under the current European consumer protection legislation.

Return of products (Right of withdrawal)

After receipt of the order, the customer reserves the right to return products within 14 calendar days. In any case, the returned products must be in the condition they were received.

More specifically, the products should be in excellent condition, without damage or indications of use. In addition, they must be accompanied by all initial documents, purchase documents (e.g. receipt, invoice, etc.). Otherwise, we reserve the right not to accept the return of the products.

Conditions of return:

In order for the right of return to apply, the customer must inform the store in writing (via email) at return of products can be made with any courier company (Courier).

Note: Returns by ordinary mail (ELTA) are not accepted.

The shipping cost of the returned products is borne entirely by the customer.

The return of products is made at the following address: Dimokratias 2, Agia Paraskevi 15343.

Note: In cases where it is the fault of sold products of defective quality, incorrect packaging, damaged during the transport of the parcel, in the receipt / invoicing of the order, then assumes full responsibility of replacement, return cost, and shipping costs.

It is necessary to communicate via email, forwarding us proof of the damage (through photos).


After receiving and verifying the returned order, the store will refund within 14 days to a Bank Account (IBAN) indicated by the customer.

Note: In any case, the Bank Account in IBAN format should be forwarded via email to

Refusal to accept an order

If an order has been executed and shipped and the customer refuses to receive it at the time of delivery, then in a subsequent order payment should be made exclusively by using a debit/credit card.

Note: The reshipment of the order in this case takes place if the customer has settled financially the extra charge of shipping costs.

Modification of the Return Policy

The store reserves the right to modify this return policy at any time in order to be consistent with applicable legislative requirements or changes in business conditions. Customers will be aware of any change through our website.

It is the responsibility of customers to regularly check the return policy before taking such action.

This return policy is an integral part of the Terms and Conditions of – online candles and scents. Acceptance of the Terms and Conditions includes acceptance of the return policy.

In case of discrepancy with the Terms of the Return Policy, the customer has the right not to proceed with a purchase from the online store candles and scented items

We recommend customers to read carefully the Return Policy before making any purchase through the online store. Regarding returns, the store fully complies with European legislation & the conditions set out in this return policy.


For any other information or clarification we are at your disposal at

or by phone at 2110156499, Monday to Friday 09:00-15:00.

We will be happy to serve you and answer any questions you may have.

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